Terms and Conditions

This page tells you the Terms and Conditions for the use of this website. Please read these Terms and Conditions carefully before making a purchase with us. We reserve the right to alter the Terms and Conditions without notice; any changes can be read by re-visiting this page. By using the website you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions then please do not use the website.

Description of goods

We aim to describe and illustrate our goods as well as possible, and to have accurate and current information. We cannot be held liable for omissions or errors, and we reserve the right to alter the content of our website without notice.

Descriptions and information on the website are offered for guidance and in good faith, and it is the responsibility of the customer to decide if the goods are suitable for their intended use. We are happy to answer queries prior to purchase to ensure customer satisfaction.

Prices

All prices are in pounds sterling (£) and are subject to change without notice.

Payment

Payment is via PayPal using their secure payment system. We also accept cheques and can send a pro-former invoice on request. All goods remain the property of the Leaf Trading Post until paid for in full.

Delivery

Goods will be sent within 7 working days, and usually within 2 working days. We use Parcel force or Royal Mail, so please allow 3-4 days delivery time. We will advise you if there is any possible delay to the despatch of your order.

If you require next-day delivery, or for your parcel to arrive on a specific day, contact us and we will advise on possibilities and pricing. Let us know if there are particular delivery instructions that need to be written on the parcel.

Delivery prices are given for mainland UK - for delivery prices to International destinations, please contact us.

Current delivery charges are as follows:

Order Value

Delivery Charge

under £16.00

£3.50

£16.01 - £35.00

£5.95

£35.01 - £85.00

£7.95

£85.01 - 180.00

£11.95

For orders over £180 the delivery charge is £20.95

The above postal charges may be reviewed according to how the actual costs work out in practice. In the meantime, if we post a parcel and the delivery charge is a lot more than the actual cost, we may make a gesture of fairness, either as a free gift or a product from our site.

Damaged or Missing Goods

If you have not received your order when it is expected, please contact us.

If the goods arrive with you in a damaged or faulty condition, please keep all packaging materials and contact us within seven days so that we can address the problem and find a solution.

Cancellation of orders

We prefer to answer any questions about our goods prior to your purchase, as cancellations are time-consuming for both parties.

You may change your mind and cancel your order at any time from placing the order until 7 days after delivery. You must contact us via email or letter to let us know that you wish to cancel, and your statutory rights are not affected. A refund for the goods (minus postage) is possible if they are returned with their original packaging and receipt in an unused and undamaged condition, i.e. in a condition that allows them to be re-sold at full price.

Refunds cannot be given for any item that has been made as a special order or commission.

We reserve the right to decline any order placed with us at our discretion.

Availability

We aim to show reliable stock levels on our website, but at busy times when we are working at craft fairs and shows, our stocks may run low or sell out. We are usually able to re-stock or re-make items and still deliver your order on time. However, if there is a possible delay to your order being fulfilled, we will contact you.

If only part of your order is out of stock, we will send it as soon as we have it in stock, at no additional delivery cost.

International and Wholesale orders

Any orders sent outside the UK may be subject to import duties and taxes which are charged on arrival at the destination. These import duties and taxes are the responsibility of you, the recipient, and we cannot advise or predict their cost for you. Your local customs office should be able to tell you more about this.

It is your responsibility to ensure that the products ordered comply with any local laws and regulations within the country of destination.

We can supply some of our products on a wholesale basis subject to minimum bulk orders.

External Links

This site includes links to other sites. We are not responsible for the content or suitability of these sites.

You may link to our site, but only in a way that is fair and legal, and that does not damage our reputation. Do let us know if you're linking to us.

Intellectual property rights

The contents of this website (text and graphics, not including Susan Seddon Boulet Artwork and book images) are trademarked and copyrighted materials of H Leaf and the Leaf Trading Post. All rights are reserved.

You may view and print the pages for personal use, but may not use the pages or their contents for commercial or other use without prior consent from ourselves.

Complaints and errors

Here at the Leaf Trading Post we take pride in what we do. If there's something that isn't quite right, then please tell us, and if you consider what we do to be good then please tell others!